2018 ANNUAL REPORT 19 IMPACT INNOVATING HOW WE DO BUSINESS As a public agency, KCHA holds ourselves accountable to a triple bottom line: delivering high quality housing support to our community’s lowest income families; reducing the impact of our program and properties on the environment; and responsibly stewarding the public funds that enable us to do our work. In 2018, we prioritized three areas of our work in pursuit of these objectives. REDUCING OUR ENVIRONMENTAL IMPACT Newly installed energy conservation measures in our housing inventory provided utility cost savings of more than $1.6 million to KCHA in 2018. We are committed to reducing our environmental footprint, and this year, we took a critical next step in evaluating the impact of our operations on the region by completing an assessment of our greenhouse gas emissions. The analysis provided us with a preliminary understanding of this critical metric and created a baseline for greenhouse gas accounting, which has now been integrated into our broader agency-wide sustainability metrics. SUPPORTING OPERATIONAL EXCELLENCE KCHA must make smart, effective use of limited resources in our efforts to address the community’s pressing housing and homelessness challenges. To achieve this, we are evolving into a learning